Vectus

Privacy Policy

Last updated: February 2, 2026

Vectus ("Vectus," "we," "our," or "us") provides a software service that helps organizations detect and manage customer-facing commitments ("Service"). This Privacy Policy explains how we collect, use, disclose, and protect information when you use the Service.

1. Information We Collect

a. Information You Provide

We collect information you provide directly, including:

  • Account information (name, email address, organization)
  • Configuration settings and preferences
  • Feedback, support requests, or communications with us

b. Information from Connected Services

If you connect third-party tools (e.g., Slack, email, support platforms, task tools), we may access:

  • Message content, metadata, and timestamps
  • Conversation context needed to detect commitments
  • Links or identifiers to external tickets, documents, or records

Vectus does not require full ingestion of your systems and only accesses data necessary to provide the Service.

c. Automatically Collected Information

We may collect:

  • Log data (IP address, browser type, usage events)
  • Device and session information
  • Aggregated usage metrics

2. How We Use Information

We use information to:

  • Detect and monitor customer-facing commitments
  • Surface risk signals and notifications
  • Provide, maintain, and improve the Service
  • Ensure security, reliability, and performance
  • Comply with legal obligations

Vectus does not use your data to train public or shared machine-learning models.

3. AI and Automated Processing

Vectus uses automated systems to analyze language and activity patterns to identify potential commitments and risk signals.

Important clarifications:

  • Outputs are advisory, not authoritative
  • The Service may be incorrect or incomplete
  • Humans remain responsible for decisions and actions
  • Users can correct, dismiss, or override system outputs at any time

4. Data Sharing and Disclosure

We do not sell your data.

We may share information with:

  • Service providers (e.g., infrastructure, analytics) under confidentiality agreements
  • Integrated platforms at your direction
  • Legal authorities if required by law

5. Data Retention

We retain information only as long as necessary to provide the Service or as required by law. You may request deletion of your data at any time, subject to contractual or legal obligations.

6. Security

We implement reasonable administrative, technical, and organizational safeguards to protect information. However, no system is completely secure, and we cannot guarantee absolute security.

SOC 2 Type II Compliance: Vectus is currently in progress toward achieving SOC 2 Type II certification, demonstrating our commitment to maintaining high standards for security, availability, and confidentiality.

7. Your Rights

Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete your data
  • Object to or restrict processing
  • Request data portability

Requests can be made at: contact@usevectus.com

8. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Service or by email.

9. Contact

Questions about this Privacy Policy can be sent to: contact@usevectus.com